Privacy policy

This policy explains how Pack & Post NI ("we", "us"), based in Northern Ireland, handles personal information.

What we collect

When you request a quote, we collect your name, business name, email address, phone number, website and details about your business. When we fulfil orders for our clients, we process their customers' names and delivery addresses solely to send parcels.

How we use it

• To reply to your enquiry and prepare a quote
• To provide fulfilment services under our agreement with you
• To meet our legal and accounting obligations

Legal basis

We process data to take steps at your request before entering a contract, to perform a contract, and for our legitimate interests in running our business, in line with UK GDPR.

Sharing

We share delivery details with couriers only to deliver parcels. We never sell your data.

How long we keep it

Quote enquiries are kept for up to 24 months. Client and order records are kept for as long as required for legal and accounting purposes.

Your rights

You can ask to access, correct or delete your personal information, or object to how we use it. You can also complain to the Information Commissioner's Office (ico.org.uk).

Contact

To make a request, contact us through our quote form and mark your message "Privacy".